Who we are, on paper.

Business entity

U-IV is the consumer brand operated by:

Clinical governance

Clinical services are delivered under a California Professional Corporation:

Every protocol is reviewed and signed by a California-licensed physician before it is prepared or administered. Every infusion is administered by a California-licensed registered nurse. We do not pre-mix, pre-bag, or administer IV therapy without physician sign-off on that individual patient's protocol for that specific visit.

Compounding & supply

U-IV does not compound IV ingredients in-house. Ingredients are sourced from licensed pharmacy suppliers and compounding pharmacies operating under state board of pharmacy oversight. Pharmacy details are shared with patients and clinicians as part of visit documentation or on request by emailing legal@u-iv.com.

HIPAA & data handling

U-IV is a HIPAA-covered health service. We maintain administrative, physical, and technical safeguards for protected health information (PHI) consistent with the HIPAA Privacy and Security Rules.

• What we collect: intake responses, medications, allergies, conditions, goals, uploaded lab results, visit notes, protocol history, payment records (not card numbers — Stripe handles those).
• Who can see it: the physician reviewing your case, the nurse treating you, and ops staff who schedule your visit. Access is role-gated.
• How long we keep it: medical records are retained per California and federal requirements (minimum 7 years for adults).
• What we don't do: we do not sell patient data, share it with marketers, or use PHI to train third-party AI models.
• Subprocessors: we use standard infrastructure vendors (cloud hosting, email, SMS, payments) under data processing agreements. A current list is available on request.
• Your rights: request a copy of your record, request corrections, or request deletion by emailing privacy@u-iv.com. We will respond within 30 days.

AI disclosure

U-IV uses large language models (LLMs) to assist with patient intake, protocol drafting, and contraindication flagging. AI is a drafting and triage tool in our workflow. Every clinical decision — ingredient selection, dosing, and whether to proceed with treatment — is made by a licensed human physician. AI does not sign, approve, or release protocols on its own.

Telehealth disclosure

Clinical encounters with U-IV are delivered in a combination of asynchronous review (the physician reviews your intake and labs without a live video call in most cases) and in-person administration (the nurse visits your home). If a live physician consultation is indicated, we will schedule a California-compliant telehealth encounter before proceeding.

Communications & SMS

U-IV uses SMS only for outbound transactional messages tied to your account: payment links, approval notifications, booking links, appointment reminders, and post-visit check-ins. We do not operate an inbound SMS intake channel, and clinical intake is not collected by text message. We do not send marketing SMS without opt-in. Message and data rates may apply. Reply STOP to opt out and HELP for support where supported.

Payment & refunds

Payment is collected up front via Stripe (card, Apple Pay, Google Pay). Card details are handled by Stripe and are not stored on U-IV servers. Cancellations more than 12 hours before a scheduled visit are refunded in full. Short-notice cancellations (< 12 hours) may incur a preparation deposit or rebooking fee — see Terms for current policy.

Regulatory notices

• Not emergency care. U-IV is not urgent care and is not equipped for medical emergencies. Call 911 for emergencies.
• Not a substitute for your primary physician. IV therapy is an adjunct to, not a replacement for, standard medical care. Bring your U-IV records to your primary care physician on request.
• FDA / compounding. Compounded medications are not FDA-approved in the same way manufactured drugs are. See the FDA's patient information on compounded drugs for details.

Accessibility & contact

If you have trouble using this site or scheduling a visit, or need us to provide materials in an alternate format, email hello@u-iv.com. California residents may also request a copy of our Notice of Privacy Practices by email.

Quick links

• Privacy Policy
• Terms of Service
• Medical Director bio
• Lead clinical nurse bio
• California DCA license lookup

This page is not legal advice and is subject to change. Last reviewed April 24, 2026.